Where can I register my product?

You can register your product by visiting, fridgemasterwarranty.co.uk/register

Where can I find my model number?

The serial number is a 23 character code made up of letters and numbers and will be written under a barcode on a small white sticker, located in one of two places:

  • Inside the fridge section on the left hand side wall behind the crisper drawer
  • On the back of the product (outside)

A small number of models will have a 12 character serial number starting “CNK…” on a product description label inside the fridge behind the crisper drawer.

Why does my fridge not come on at all?

Try the following:

  • Check if the light comes on when you open the fridge door
  • Check plug point
  • Change plug to another socket
  • Check if other electrical devices work when connected to the same power point

If none of those things work, check the troubleshooting section in your appliance manual (you can download appliance manuals here) or contact our after-sales support team on 0191 387 0804.

Why is my fridge not cooling at all?

Try the following:

  • Adjust the thermostat
  • Listen if you can hear the sound of the compressor running
  • Listen if you can hear the compressor starting and stopping continuously

If none of those things work, check the troubleshooting section in your appliance manual (you can download appliance manuals here) or contact our after-sales support team on 0191 387 0804.

Why is my fridge not cooling enough?

Try the following:

  • Adjust the temperature to a lower setting
  • Check if the door is sealed properly
  • Make sure there are no warm food items placed in the fridge

If none of those things work, check the troubleshooting section in your appliance manual (you can download appliance manuals here) or contact our after-sales support team on 0191 387 0804.

Why is my fridge getting too cold?

Try the following:

  • Readjust the temperature setting

If none of those things work, check the troubleshooting section in your appliance manual (you can download appliance manuals here) or contact our after-sales support team on 0191 387 0804.

Why is there water leaking inside my fridge?

The drain pipe could possibly be blocked on the back bottom inside the fridge

  • The drain pipe could be cleared by inserting a thin knitting needle or braising rod down the drain pipe hole.

If none of those things work, check the troubleshooting section in your appliance manual (you can download appliance manuals here) or contact our after-sales support team on 0191 387 0804.

Why is my freezer over freezing/getting a build up of ice?

Try the following:

  • Check temperature setting, make sure it’s not too low
  • Make sure the doors are 100% sealed
  • Switch unit off at the mains for a few hours

If none of those things work, check the troubleshooting section in your appliance manual (you can download appliance manuals here) or contact our after-sales support team on 0191 387 0804.

Why is my fridge vibrating / making a noise?

Try the following:

  • Check if the fridge is level, if not adjust the feet
  • Check if there is enough clearance between wall/skirting board and the fridge

If none of those things work, check the troubleshooting section in your appliance manual (you can download appliance manuals here) or contact our after-sales support team on 0191 387 0804.

Is there anyone I could telephone to help me with my fridge or freezer query?

Yes, of course, if you’re still experiencing problems with your product one of our after sales support team at JTM would be only too happy to try and help.

Fridgemaster after sales support team: 0191 387 0804.